FAQs

How do I establish service?

You can start new service by clicking here or visiting our office at 516 North Main Street,  Greeneville, TN  37745. We are open Monday – Friday, 8am – 5pm.

When is my bill due and where and how can I pay it?

Bills are due on the due date shown on your water bill. A 10% penalty for late payment is assessed after the due date and the service is subject to disconnection. Information about payments can be found here. We also have a drive through service and a night deposit box.

If I have a sewer overflow, what should I do?

Please call the maintenance shop before you call another service professional.

Maintenance shop – 423-798-2040
After-hours – 423-638-3148

What should I do if I think I have a leak?

Any leak between the meter and your house is your responsibility. You may need a plumber to assist you. When you have completed repairs call our office at 423-638-4138 for a possible credit on your sewer bill.

What should my water pressure be normally?

Pressures will vary throughout our service system. Please call the maintenance shop before you call another service professional.

Maintenance shop – 423-798-2040
After-hours – 423-638-3148

Is there a fee to transfer my service?

Yes, we charge a nominal fee for transferring water service. More information can be found here.

Where does our water come from?

The Nolichuckey River through the Greeneville Water Treatment Plant.