FAQs

You can start new service by clicking here or visiting our office at 516 North Main Street,  Greeneville, TN  37745. We are open Monday – Friday, 8am – 5pm.

Bills are due on the due date shown on your water bill. A 10% penalty for late payment is assessed after the due date and the service is subject to disconnection. Information about payments can be found here. We also have a drive through service and a night deposit box.

Please call the maintenance shop before you call another service professional.

Maintenance shop – 423-798-2040
After-hours – 423-638-3148

Any leak between the meter and your house is your responsibility. You may need a plumber to assist you. When you have completed repairs call our office at 423-638-4138 for a possible credit on your sewer bill.

Pressures will vary throughout our service system. Please call the maintenance shop before you call another service professional.

Maintenance shop – 423-798-2040
After-hours – 423-638-3148

Yes, we charge a nominal fee for transferring water service. More information can be found here.

The Nolichuckey River through the Greeneville Water Treatment Plant.